How do I return my item?

Return and Exchange policies for Felicitas Gifts LLC

Updated on June 5, 2020

Returns:

We gladly accept returns

Contact us within 10 days of delivery at returns@felicitasgifts.com and request return request approval number. Include in the email a copy of your purchase order

Ship items back within 30 days of delivery

Please note that we can only authorize returns once per order.

Exchanges:

We do not accept exchanges or cancellations

But please contact us if you have any problems with your order at info@felicitasgifts.com.

Damaged Items:

If any item is damaged to place a claim you must email us within 5 days of delivery. You must include a picture of the damaged product along with your order number. Email us at returns@felicitasgifts.com

The following items cannot be returned:

Because of the nature of these items, unless they arrive damaged, we cannot accept returns for:

Items marked sale on the website, Special order etc. (Personalized Items) or closeout (Clearance) items are not returnable.

Conditions of return

Original shipping costs are nonrefundable, and Buyers are responsible for return shipping costs. It is recommended that the buyer ship the return with insurance in case product is damaged in shipping. The product must be returned in its original condition for a refund to be given.