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How do I return my item?
Return and Exchange policies for Felicitas Gifts LLC
Updated on June 5, 2020
We gladly accept returns
Contact us within 10 days of delivery at firstname.lastname@example.org and request return request approval number. Include in the email a copy of your purchase order
Ship items back within 30 days of delivery
Please note that we can only authorize returns once per order.
We do not accept exchanges or cancellations
But please contact us if you have any problems with your order at email@example.com.
If any item is damaged to place a claim you must email us within 5 days of delivery. You must include a picture of the damaged product along with your order number. Email us at firstname.lastname@example.org
The following items cannot be returned:
Because of the nature of these items, unless they arrive damaged, we cannot accept returns for:
Items marked sale on the website, Special order etc. (Personalized Items) or closeout (Clearance) items are not returnable.
Conditions of return
Original shipping costs are nonrefundable, and Buyers are responsible for return shipping costs. It is recommended that the buyer ship the return with insurance in case product is damaged in shipping. The product must be returned in its original condition for a refund to be given.